Neon offers two account types for you to choose from:
- Personal account
- Organization account
Personal accounts
When you first sign up with Neon, whether you're signing up on your own or you're invited to join, you start with a personal account. During your onboarding, you are prompted to create your first personal project that you can get started with.
You can always access your personal account settings from your Profile dropdown.
If you want to work with other people on this project, your options are:
- Invite collaborators (other Neon users) to the project
- Transfer the project from a personal to an Organization-level project, where you can then invite other users
Organization accounts
Any Neon paid account user can create an Organization account, which allows you to share projects with your team members. Whether you create an organization or are invited to join one, you still retain your personal account, letting you manage personal projects independently of any organizations you belong to. As an organization member, you'll have access to all projects within that organization.
From the Neon Console, you can navigate to your Organization dashboard, where you'll find all the projects in the organization and can take any actions that your permissions allow.
See Organizations to learn more.
Switching between accounts
Easily switch between your personal account and any organization you are a Member of using the navigation breadcrumb.
Deleting your account
After deleting your account, you'll have a brief window to reactivate it if you change your mind. Just log back in to restore your account. Once this window closes, however, your account and related information will be permanently purged and cannot be recovered.
Before deleting your account, you must take deliberate steps to remove your resources. This includes deleting all projects, leaving any organizations, and, if you're on a paid plan, downgrading to the Free Plan.
To protect your data, each resource must be removed individually — nothing is deleted in bulk. The Delete action will stay disabled until all conditions are met.
Here's where to go in the Neon Console to complete these actions:
| Action | Instructions |
|---|---|
| Leave all organizations | On the People page of each organization you belong to, find your name and select Leave organization from the more options menu. If you're the only Admin, promote another Member to Admin first — or delete the organization if it is no longer required.  When deleting an organization, you must first remove all its resources before you can delete the organization itself. See Delete an organization for more detail. |
| Delete all projects | Go to the Projects page and manually delete each project from Settings → Delete. |
| Downgrade your account | Go to Billing → Change plan and select Downgrade to Free plan.  |
Once all conditions are met and all your checkmarks show green, you can safely deactivate your account. You'll get a confirmation email soon afterwards. If you change your mind, just log back in within 30 days to reactivate your account with your personal info intact. API keys, however, will not be restored.
After 30 days, your account will be permanently removed.