List of Neon’s Sub-processors
Last updated: 19 November 2024
To support the delivery of our Services, Neon Inc. may engage and use data processors with access to certain Customer Data. This page provides important information about the identity, location, and role of each Sub-processor.
This Sub-Processor page is incorporated into the DPA and Terms of Service or MSA entered into between Customer and Neon (whichever shall be applicable).
Updates to this page
Due to the nature of our global business and our ongoing efforts to delight our customers, our business needs and services providers may change from time to time. For example, we may deprecate a service provider to consolidate and minimize our use of service providers. Similarly, we may add a service provider if we believe that doing so will enhance our ability to deliver our Services.
You may subscribe to notifications by email if we add or replace any Sub-Processors by clicking here:
We will only use the information you provide on this form to process your request for notices about our sub-processor list under our DPA and otherwise to provide you the Neon Services you subscribe to. For more information on how Neon protects your information, check out our Privacy Policy.
Neon may use the following Sub-processors to deliver the Services to you:
| Vendor Name | Location | Purpose |
| Zendesk | United States | Customer service software |
| Productboard Inc. | United States | Product Analytics |
| Stripe | United States | Credit Card Processing |
| DocuSign | United States | Document Management |
| Grafana | United States | Infrastructure service provider |
| GSuite | United States | Internal and External Communications Document Management System |
| Google Analytics | United States | Analytics |
| Typeform | United States | Feedback forms |
| Digital Ocean | United States | Infrastructure service provider |
| Amazon Web Services | United States | Infrastructure service provider |
| Hubspot | United States and EU | Customer relationship management & marketing |
| Notion | United States | Internal Communications |
| Orb | United States | Billing |
| Segment | United States | Customer Data Platform |
| Sentry | United States | Infrastructure service provider |
| Slack | United States | Internal Messenger |
| Snowflake | United States | Data Analytics |
| Zapier | United States | Integration for Feedback |
| Grain | United States | Video recording |
| Microsoft Azure | United States | Infrastructure service provider |
| Peaberry Software, Inc. (trading as Customer.io) | United States | Marketing |
| Linear Orbit, Inc. | United States | Product Development |