Announcing autoscaling in feature-preview!Learn More


Support channels for the Neon Free Tier and paid plans are outlined below.

Support channelsFree TierProCustom
Neon Community Forum
Ability to submit support tickets
Video chat-
Resale customer support--

Pro plan users can submit support tickets through Neon's console or contact us at Expect an initial response time of 2 business days, from 6am to 6pm Pacific Standard Time (UTC -8), Monday through Friday, excluding public holidays in the United States.

Free Tier users are not guaranteed a specific response time. For custom solutions, please contact Sales.

Edit this page
Was this page helpful?