Support channels for the Neon Free Tier and paid plans are outlined below.
|Support channels||Free Tier||Pro||Custom|
|Neon Community Forum||✓||✓||✓|
|Ability to submit support tickets||✓||✓||✓|
|Resale customer support||-||-||✓|
Pro plan users can submit support tickets through Neon's console or contact us at firstname.lastname@example.org. Expect an initial response time of 2 business days, from 6am to 6pm Pacific Standard Time (UTC -8), Monday through Friday, excluding public holidays in the United States.
Free Tier users are not guaranteed a specific response time. For custom solutions, please contact Sales.