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Support

Support channels for the Neon Free Tier and paid plans are outlined below.

Support channelsFree TierProCustom
Neon Community Forum✓✓✓
Ability to submit support tickets✓✓✓
Video chat-✓✓
Resale customer support--✓

Pro plan users can submit support tickets through Neon's console or contact us at support@neon.tech. Expect an initial response time of 2 business days, from 6am to 6pm Pacific Standard Time (UTC -8), Monday through Friday, excluding public holidays in the United States.

Free Tier users are not guaranteed a specific response time. For custom solutions, please contact Sales.

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