Support
Support channels for the Neon Free Tier and paid plans are outlined below.
| Support channels | Free Tier | Pro | Custom |
|---|---|---|---|
| Neon Community Forum | ✓ | ✓ | ✓ |
| Ability to submit support tickets | ✓ | ✓ | ✓ |
| Video chat | - | ✓ | ✓ |
| Resale customer support | - | - | ✓ |
Pro plan users can submit support tickets through Neon's console or contact us at support@neon.tech. Expect an initial response time of 2 business days, from 6am to 6pm Pacific Standard Time (UTC -8), Monday through Friday, excluding public holidays in the United States.
Free Tier users are not guaranteed a specific response time. For custom solutions, please contact Sales.